Privacy Policy
1. Introduction
At Chatfire ("Chatfire", "we", "us", or "our"), accessible via https://chatfire.app, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our customer support widget, or integrate our service with Google Chat Spaces.
2. Information We Collect
We collect information to provide and improve our services to you:
- Account & Contact Information: When you register or sign in to Chatfire, we collect your email address and authentication credentials (such as passkeys or temporary authentication tokens).
- Customer Support Communications: Messages, notes, user names, visitor email addresses, and attachments exchanged through the Chatfire live chat widget and your connected Google Chat Spaces to facilitate real-time support.
- Website & Widget Configuration: Domain names, widget brand colors, greetings, and Google Chat Space identifiers you configure in your Chatfire account.
- Payment & Billing Details: For paid subscriptions, billing transactions are processed directly by our third-party payment processor (Stripe). We do not store full credit card or debit card numbers on our servers.
- Usage & Technical Data: We collect technical diagnostic information including IP addresses, browser types, device identifiers, operating systems, referring URLs, and timestamps to monitor service availability and improve performance.
3. How We Use Your Information
We use the collected information for purposes including:
- Providing, operating, and maintaining the Chatfire live support service and Google Chat Space synchronization.
- Facilitating two-way communications between website visitors and your support team in Google Chat.
- Processing account authentication, user sessions, and subscription payments.
- Providing customer service and responding to inquiries or technical support requests.
- Monitoring usage trends, preventing fraud, abuse, or unauthorized access to our service.
- Complying with applicable legal and regulatory obligations.
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:
- Service Providers: With trusted infrastructure and service providers necessary to operate our platform, such as Cloudflare (cloud hosting, database, and storage), Google Cloud (Google Chat API integration), and Stripe (payment processing).
- Compliance with Law: When required to do so by applicable law, regulation, legal process, or governmental request.
- Protection of Rights: To enforce our terms, investigate potential violations, or protect the rights, property, or safety of Chatfire, our users, or the public.
5. Cookies and Local Storage
Chatfire uses cookies and browser local storage to maintain session state, authenticate users, and remember user preferences. You may choose to disable cookies through your browser settings, though doing so may prevent certain features of the service from functioning properly.
6. Data Security and Retention
We implement industry-standard administrative, technical, and physical security measures to safeguard your personal information. Chat history and uploaded attachments are retained for the duration needed to provide the service or in accordance with your account settings and plan. While we strive to use commercially acceptable means to protect your data, no method of electronic transmission or storage is 100% secure.
7. Third-Party Links & Integrations
Our service links to and interacts with third-party platforms such as Google Chat. We are not responsible for the privacy practices or content of third-party websites or services. We encourage you to review their respective privacy policies.
8. Children's Privacy
Chatfire is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately so we can remove it.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the updated Privacy Policy on this page and updating the "Last Updated" date below.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
support@chatfire.app
Last Updated: September 4, 2026